Professional key holding services in London—secure custody, 24/7 alarm response, lock/unlock routines and contractor access. Our licensed officers ensure your property is protected, opened and closed safely, every day.
What our key holding service includes
- Secure custody: Agree secure storage, authorised access, identification and a key movement record in the service specification.
- Alarm response: Rapid dispatch of licensed officers for triggered alarms, false activations or welfare checks.
- Lock/unlock routines: Scheduled openings and closings with lights, gates and alarm set/unset verified.
- Contractor access: Controlled site access for maintenance or deliveries with escort and lock-up once complete.
- Incident reporting: Digital logs, timestamped photos, police reference numbers and summary report by email.
All keys are uniquely coded and never labelled with property names or addresses, with custody, identification, authorised access and response procedures agreed for the assignment.
Why choose us in London
- 24/7 availability: Agree service hours, attendance coverage, escalation contacts and any call-out limitations for the proposed assignment.
- Insurance checks: Request the insurance evidence and specific key-loss terms relevant to your proposed assignment.
- SIA licensed officers: Request relevant individual licensing, vetting and reporting arrangements for the proposed officers.
- Custom protocols: We follow your specific alarm codes, contacts and entry procedures.
- Integration: Works with mobile patrols London and alarm monitoring London for a complete response solution.
Who benefits from key holding
- Office and commercial tenants without on-site staff after hours
- Retail stores, shopping centres and hospitality venues
- Construction and development sites
- Property managers and estate portfolios
- Warehouses, logistics yards and storage facilities
- Schools, clinics and community organisations
How it works
- Key collection: We collect and code keys; details stored securely and logged digitally.
- Alarm response plan: Agreed call-out triggers, access routes and escalation contacts.
- Live service: 24/7 alarm attendance, unlock/lock-ups and controlled contractor access.
- Reporting: Incident and attendance reports with recommendations where required.
Get a fast quote for Key Holding London
24/7 alarm response, secure custody and controlled access across Greater London.
Frequently asked questions
How secure is your key storage?
All keys are logged, coded and stored in an alarmed, access-controlled vault with two-factor verification. Each withdrawal and return is tracked in real time.
What is the average response time to an alarm?
Attendance depends on the site location, available personnel and conditions. Agree response arrangements and any performance measures for the specific assignment; a fixed attendance time must be confirmed separately.
Can you open and close our premises daily?
Yes. We perform scheduled unlocks and lock-ups, checking lights, equipment and alarm activation, ensuring the property is secure after staff leave.
Do you escort contractors or deliveries?
Yes. We can meet contractors or drivers, provide site access, supervise work, and resecure the property afterwards—ideal for out-of-hours maintenance or deliveries.
What happens after an alarm activation?
Our officer attends, investigates for intrusion or false alarm, resets the alarm (if authorised) and sends an electronic report including images and any police reference.
Is your service insured for key loss?
Request the applicable policy evidence, limits and exclusions for key loss and other relevant cover before confirming the service.
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